Frequently Asked Questions

Find answers to your questions about Priority Cleaning's services in Brisbane and the Sunshine Coast on our FAQ page.
General
Carpet Cleaning
Upholstery Cleaning
Tile & Grout Cleaning
Window Cleaning
Air Conditioner Cleaning
How do I book a cleaning service with Priority Cleaning?
Booking is easy! You can schedule a service online through our website or give us a call. We’ll confirm your appointment and take care of the rest.
Do you offer any guarantees for your cleaning services?
Absolutely! We guarantee satisfaction with every cleaning service. If you’re not completely happy, let us know, and we'll make it right.
Can I reschedule or cancel my appointment?
We understand plans can change. You can reschedule or cancel your appointment with advance notice. Please contact us to learn about our cancellation policy.
What areas do you service in Brisbane and the Sunshine Coast?
We cover a wide range of areas in both Brisbane and the Sunshine Coast. Contact us to confirm if we service your specific location.
Are your cleaning products safe for pets and children?
Yes, the safety of your family and pets is our priority. We use eco-friendly and non-toxic cleaning products.
How long does a typical cleaning service take?
The duration of our cleaning services varies depending on the size and condition of the area being cleaned. We strive for efficiency without compromising quality, and we'll provide an estimated time frame when you book your service.
How often should carpets be professionally cleaned?
We recommend professional cleaning every 6 to 12 months, depending on foot traffic and specific household needs such as pets or allergies.
Can you remove all types of carpet stains?
While we can remove most stains, the success rate can depend on the type of stain, how long it has been set, and the carpet’s material.
Will the cleaning process affect the longevity of my carpets?
Our cleaning process not only cleans but also helps to maintain the integrity of your carpets, potentially extending their lifespan with regular maintenance.
What method do you use for carpet cleaning?
We primarily use hot water extraction, also known as steam cleaning, which is effective in removing deep-seated dirt and bacteria from carpets.
Is the carpet cleaning process safe for children and pets?
Absolutely. We use eco-friendly and safe cleaning products that are effective yet gentle, ensuring the safety of all family members and pets.
How long will it take for my carpets to dry after cleaning?
Carpets typically dry within a few hours after cleaning, but this can vary based on ventilation and humidity. We recommend avoiding heavy foot traffic on the carpets until they are completely dry.
What types of upholstery can you clean?
We clean a wide range of upholstery fabrics, including but not limited to cotton, linen, wool, and synthetic materials. We assess each item to determine the best cleaning method.
How often should upholstery be professionally cleaned?
We recommend professional cleaning every 12 to 24 months, depending on usage and exposure to pets, children, or allergens.
Can you remove all types of stains from upholstery?
While we can treat and remove most common stains, the removal success may vary based on the stain type and fabric. We use specialized techniques to ensure the best possible outcome.
Is your upholstery cleaning process safe for my family and pets?
Absolutely. We use eco-friendly and non-toxic cleaning solutions, ensuring the safety and health of your family and pets.
How long does it take for the upholstery to dry after cleaning?
Drying times can vary, but typically, upholstery is dry and ready for use within a few hours after cleaning. This can depend on the fabric type and ambient conditions.
Will the upholstery cleaning service extend the life of my furniture?
Yes, regular professional cleaning not only maintains the appearance of your upholstery but can also extend its lifespan by removing dirt and oils that can degrade the fabric over time.
Can you clean all types of tiles and grout?
Yes, we have the expertise to clean various types of tiles including ceramic, porcelain, slate, and more, along with the grout.
How does professional tile and grout cleaning differ from regular mopping?
Professional cleaning reaches deep into the pores of the tiles and grout, removing grime and dirt that regular mopping can’t, and restoring their original appearance.
How often should tile and grout be professionally cleaned?
We recommend a professional cleaning at least once a year to maintain their appearance and prevent grime accumulation, though this may vary based on usage and traffic.
Is the tile and grout cleaning process safe for my home and family?
Absolutely. Our cleaning methods and products are safe for your home environment, ensuring the well-being of your family and pets.
Will professional cleaning help prevent tile and grout damage?
Yes, regular professional cleaning can help prevent the buildup of harmful substances that can degrade grout and tile over time, thus preserving their integrity.
How long does the tile and grout cleaning process take?
The time required varies depending on the area size and the condition of the tiles and grout, but we work efficiently to minimize disruption to your routine.
What types of windows do you clean?
We clean all types of residential and commercial windows, including single pane, double pane, bay windows, and more.
How often should windows be professionally cleaned?
We recommend cleaning your windows at least twice a year, but this can vary based on your location and environmental factors.
Can you remove water stains or mineral deposits from windows?
Yes, our cleaning process is designed to tackle tough stains, including water spots and mineral deposits, leaving your windows crystal clear.
Is your window cleaning service safe for the environment?
Absolutely. We use eco-friendly cleaning solutions and methods that are safe for the environment.
How long does window cleaning take?
The duration depends on the number and size of windows, but we strive to be thorough yet efficient to minimize any inconvenience.
Can you clean windows in hard-to-reach areas?
Yes, our team is equipped to safely clean windows in difficult-to-access areas. We use specialized equipment to ensure every window, no matter its location, is cleaned to our high standards.
Why is regular air conditioner cleaning important?
Regular cleaning is crucial for maintaining air quality and efficiency. It helps in removing dust, allergens, and other pollutants, and ensures your unit runs efficiently.
How often should air conditioners be cleaned?
We recommend cleaning your air conditioning units at least once a year, although units in high-use areas may require more frequent cleaning.
What is included in your air conditioner cleaning service?
Our service includes thorough cleaning of filters, coils, and fins, and we also check for any potential issues to ensure optimal performance.
Can cleaning my air conditioner reduce energy costs?
Yes, regular cleaning can improve efficiency, which in turn can lead to lower energy consumption and reduced costs.
Is the air conditioner cleaning process safe for my home and family?
Absolutely. We use safe and effective methods and products that ensure the health and safety of your home environment.
How long does the air conditioner cleaning process take?
The time required can vary based on the type and size of the unit, but we aim to complete the cleaning efficiently and effectively.

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Schedule your Priority Cleaning appointment now and experience the difference of our professional carpet cleaning service in Brisbane and the Sunshine Coast.
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